Background. Envisioned as part of Pleasant View’s strategic plan to “create enhanced impact, experience, and purpose,” the dining facility at Pleasant View went through a full reinvention. The project included the redesign of a main building’s lobby/atrium area, a complete rebuild of the adjoining restaurant, and the addition of a coffee bar and patio dining area. This ambitious, fast-track project would test our team’s ability to prepare for long lead items, expertly install completely new products, and maintain an aggressive project schedule while working within an occupied resident building.
Site Logistics. Centrally located on Pleasant View’s campus, the Terrace Gardens building (containing the dining facility) is an active resident building that houses seniors on the second and third stories. Additionally, Pleasant View’s health center and pool are located on the basement level of the same building. To assure the safety of residents, staff, and community members who utilize the building, our team set up temporary partitions throughout the space to maintain the integrity of the construction site. Residents were routed around the construction site (within protected areas inside the building) via clear signage. Elevators were kept open throughout the project to maintain resident accessibility. In addition to assuring the community’s safety, partitions also cut down on dust and noise, minimizing resident impact.
Special Considerations. Working on the first floor of an occupied resident building provided significant challenges that our team embraced wholeheartedly. Rather than traditional early work hours, all work was completed between 8 a.m. and 4 p.m. to assure that residents would not be disturbed unnecessarily. Because we were working in these residents’ “home,” our team took special effort to involve the residents and assure that they were kept informed as to the status of the project. Rather than a traditional groundbreaking ceremony, our team celebrated a “wall-breaking” event, allowing residents to contribute to knocking down a wall to kick off the start of construction. Warfel team members also participated in multiple community events, such as town halls, to answer resident questions and share details on what the community could expect in the upcoming weeks.
Safety. In addition to Warfel’s proactive safety staff and standard safety program (including weekly Toolbox Talks to ensure worker safety), Warfel’s safety team conducted monthly site visits to audit the project and ensure that all workers were performing their work in a satisfactory and safe manner. Warfel’s stringent safety program exceeds OSHA standards in some measures, and Warfel’s safety staff and project management team ensured that subcontractors understood requirements to working on site.
Each new subcontractor entering the site was required to watch a short video reviewing Warfel’s safety policies and procedures, and signed a release indicating their understanding of Warfel’s expectations. Subcontractors who did not meet Warfel’s safety regulations were warned and cited by Warfel management accordingly.
Quality Control. As a standard practice at Warfel, a team member was assigned to photo document all of the work done at Pleasant View to assure that our guarantee of high-quality work was met by every subcontractor. All photos were uploaded into Procore, Warfel’s project management software. Subcontractors, the design team, and the owner were granted shared access to Procore, which expedited corrections, notifications of completed work, and any necessary follow up. All emails sent by our project team were also stored in Procore, allowing team members to quickly and easily access all electronic communication with our trade partners through every stage of the project.
Scheduling. A variety of long lead items were incorporated into the final design, which required our team to take an extremely proactive approach considering the condensed construction schedule and lack of a preconstruction phase. With some items in the kitchen package scheduled for a more than 12 weeks lead time, our team took careful steps to order long-lead items as early as possible, and diligently tracked all items to ensure they were on site in time for installation. Due to our team’s attentive tracking of these items, the project was completed right on time at the end of 2018, allowing Pleasant View to move forward with their planned ribbon cutting ceremony during the first week in January.
Community Impact. The new “Hearth and Harrow” restaurant provides not only Pleasant View residents, but the entire Manheim community, with a vibrant, contemporary space to enjoy farm-to-table food, specialty coffee, and companionship. Coordinated to coincide with Pleasant View’s new brand launch, this dynamic space introduces an invigorating environment to the community, and invites those of all ages to take part in its welcoming atmosphere.